Effective Date: September 30, 2024

The Watermint Crest Refund Policy is designed to protect both our clients and our business by setting clear expectations from the start. We believe transparency creates stronger working relationships and allows us to focus on delivering high-quality, results-driven digital solutions without confusion or misalignment.

We encourage all clients to review this policy carefully before purchasing services and to ask questions during the consultation phase to ensure clarity on scope, timelines, and deliverables.

By purchasing or engaging our services, you acknowledge and agree to this Watermint Crest Refund Policy.

No Returns on Digital Services

Because Watermint Crest provides customized, non-tangible digital services, returns are not available once services are delivered or work has begun. This policy applies to all services, including but not limited to:

• Web Design & Development

• Search Engine Optimization (SEO)

• Branding & Brand Identity Development

• Graphic Design

• Marketing Strategy & Consultation Services

Each project is tailored specifically to the client and cannot be reused or resold.

Refund Policy

We aim for transparency and fairness while protecting the time, strategy, and resources invested into each project. The following Watermint Crest Returns and Refunds Policy applies:

Refunds for Services Not Yet Started

If a project is canceled before any work has commenced, you may be eligible for a partial refund, minus any administrative, onboarding, or setup fees.

All cancellation requests must be submitted in writing to Info@watermintcrest.com.

Refunds After Work Has Started

Once work has begun on a project, refunds are not available. This includes:

• Deposits or retainers

• Milestone or progress payments

• Final project payments

This policy reflects the time, planning, and creative resources already allocated to your project.

Non-Refundable Payments

The following payments are strictly non-refundable under this Watermint Crest Refund Policy:

• Deposits or down payments

• Payments for services already in progress or completed

• Consultation calls, audits, strategy sessions, or VIP services

Exceptional Circumstances

In rare situations where Watermint Crest is unable to fulfill the agreed-upon services due to circumstances within our control, a partial refund may be considered at our discretion. Each situation is reviewed individually and does not guarantee a refund.

Project Delays or Termination by Client

If a project is delayed or terminated due to a client’s failure to provide required content, assets, approvals, or feedback within agreed timelines, Watermint Crest reserves the right to:

• Retain all payments made to date

• Close the project after reasonable notice

• Invoice for additional work or extended timelines caused by the delay

Dispute Resolution

We value clear communication and client satisfaction. If you have concerns regarding your project or this Returns and Refunds Policy, please contact us directly so we can work toward a resolution.

📧 Info@watermintcrest.com

Policy Updates

Watermint Crest reserves the right to modify or update this Returns and Refunds Policy at any time. Updates will be effective immediately upon posting to our website. We recommend reviewing this policy periodically.

Contact Information

Watermint Crest
800 Montauk Hwy, #11
Shirley, NY 11967

📧 Info@watermintcrest.com
📞 (631) 353-0151